Customer Support Representative

hace 3 semanas

Barcelona, Barcelona, España CPM A tiempo completo
Job Title: Customer Support Agent

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and chat
  • Resolve complex technical issues and troubleshoot product-related problems
  • Collaborate with internal teams to resolve client issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards
  • Stay up-to-date with product knowledge and industry trends to provide expert support
Requirements:
  • Experience in customer service or a related field
  • Fluent German language skills (spoken and written)
  • High level of English language proficiency
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits:
  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Access to cutting-edge technology and tools
  • Flexible working hours and hybrid work model

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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