Robotics Field Service Specialist

hace 3 días

Barcelona, Barcelona, España Teradyne A tiempo completo
Job Title: Field Service Engineer

At Universal Robots, part of Teradyne Inc., we're redefining automation for anyone, anywhere. Our vision is to create a world where people work with robots, not like robots. As a Field Service Engineer, you'll play a crucial role in supporting our customers in the diagnosis, repair, and maintenance of UR robots.

Responsibilities:
  • Onsite support of customers in the diagnosis, repair, and maintenance of UR robots
  • Provide remote technical support through multiple communication mediums
  • Prepare technical documentation and manage cases through the service recovery process
  • Exhibit a proactive, active, and curious approach to tasks, providing holistic, business-oriented, and long-term solutions
  • Take responsibility for delivering optimal satisfactory solutions for internal and external customers based on professionalism and specialist knowledge
  • Participate well in internal and external relations and act as an ambassador for Universal Robots
  • Achieve Technical Support KPI's for case resolution and customer satisfaction
Requirements:
  • Associate degree or higher in a technical field or engineering
  • Minimum of 2 to 4 years of experience in robotics or industrial automation
  • Strong mechanical and electrical background
  • Previous field troubleshooting and repair experience preferred

We're looking for a colleague who enjoys customer-facing interactions, whether in person, over the phone, or through email. The ideal candidate will be able to systematically analyze problems within defined procedures and best practices, ensuring appropriate resolution. They should have a strong aptitude for attention to detail, be highly hands-on, and maintain excellent organizational skills.

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