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Robotics Field Support Specialist

hace 2 meses


Barcelona, Barcelona, España Universal-Robots A tiempo completo
Job Summary

We are seeking a skilled Robotics Field Support Specialist to join our team at Universal Robots. As a key member of our service team, you will be responsible for providing on-site support to our customers in the diagnosis, repair, and maintenance of our collaborative robots.

Key Responsibilities
  • Provide remote technical support through multiple communication mediums to resolve customer inquiries
  • Prepare technical documentation and manage cases through the service recovery process to conclusion
  • Exhibit a proactive and curious approach to tasks, identifying creative solutions to tasks and system inefficiencies
  • Take responsibility for delivering optimal solutions for internal and external customers based on professionalism and specialist knowledge
  • Participate in internal and external relations, acting as an ambassador for Universal Robots
Requirements
  • Associate degree or higher in a technical field or engineering
  • Minimum 2-4 years of experience in robotics or industrial automation
  • Strong mechanical and electrical background
  • Previous field troubleshooting and repair experience preferred
About Universal Robots

We are a diverse group of bright, ambitious people working at the forefront of collaborative robotics. Our innovative robot products are taking the industry by storm, and we're growing all the time. If you're looking to build your career working with some of the best talent from all over the world, we want to get in touch with you.