Merchant Credit Specialist

hace 2 días


Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title: Merchant Credit Specialist

This is an exciting opportunity to join our Global Commercial Credit team at American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Role

We are seeking a highly skilled and motivated Merchant Credit Specialist to join our team. As a key member of our collections function, you will be responsible for contacting clients with overdue accounts to secure the settlement of the account.

Key Responsibilities
  • Manage the collection of overdue payments
  • Understand customers' financial arrangements and requirements
  • Use negotiation and relationship management skills to provide win-win outcomes
  • Strategic decision making to drive customer loyalty and growth for the business
  • Outbound and Inbound calls with some back-office tasks
  • Secure repayment of overdue funds and avoid potential losses/write-offs
Requirements
  • Strong analytical mindset
  • Strong numeric skills
  • Excellent interpersonal, relationship building, and communication skills (English and Dutch speaking)
  • Ability to work both independently and in a team environment
  • Ability to take a professional approach to challenging situations
What We Offer

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.



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