Risk Specialist

hace 1 semana

Barcelona, Barcelona, España Teleperformance A tiempo completo
Job Title: Risk Specialist - Merchant Validation

Teleperformance Spain is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.

Key Responsibilities:

  • Verify merchant information and validate their identity to ensure accuracy.
  • Perform checks in internal and external databases to verify merchant information and confirm supportability.
  • Identify and document inaccuracies that raise red flags and follow up with merchants.
  • Investigate and compare merchant website information with product descriptions and industry guidelines.
  • Categorize businesses as supportable, prohibited, or in need of small changes to their business model.

Requirements:

  • Fluency with internet and social media research, with at least 1 year of experience with computers.
  • Fluent in English (C1 or higher).
  • Ability to be detail-oriented and meticulous, noticing discrepancies in information from multiple sources.
  • Capacity for showing empathy and understanding the impact of assessments on merchants.
  • Efficiency working in a fast-paced, high-volume environment.
  • Comfortable making decisions based on incomplete or ambiguous information.
  • Collaboration with team members and willingness to share knowledge and best practices.

Desired Qualifications:

  • Experience with payments, risk, compliance, or the financial industry.
  • Previous background in a role supporting users at a technology company.
  • Well-versed in an investigative role involving decision-making.

Benefits:

  • 38.5 hours/week, afternoon shifts from 13h00 to 22h00.
  • Salary: € gross/year - Temporary 6-month contract.
  • Referral Program: Bring a friend and receive a referral fee (up to €2,000 depending on the language/project).
  • A permanent presence of coaches for personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements, and personal development.
  • International business casual environment.
  • Permanent Contract.
  • Competitive Benefits package.

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