Service Support Specialist

hace 6 días

RivasVaciamadrid, Madrid, España Bruker A tiempo completo
About the Role

Bruker is a leading analytical instrumentation company that enables scientists to make breakthrough discoveries and develop new applications that improve human life. As a Service Support Engineer, you will play a crucial role in delivering highly competent and effective solution support to our customers.

Key Responsibilities
  • Provide technical support and assistance to customers and colleagues, either directly or through remote diagnosis.
  • Familiarize yourself with specific instrumentation prior to installation from issued documentation and/or participate in the final testing process in the factory.
  • Liaise with customers and colleagues in the site planning process prior to installation.
  • Inspect, install, set up, test, and achieve specifications of systems and accessories at customers' sites, and deliver basic operator training.
  • Carry out breakdown and planned maintenance at customers' sites.
  • Provide technical input to the sales team in non-routine sales cases.
  • Frequent travel within Spain and Portugal, with occasional travel to customer sites abroad.
Requirements
  • Outgoing and able to build relationships through inspiring trust and confidence.
  • Professional image and high standard of personal presentation.
  • Self-motivation and willingness to work with others towards a shared goal.
  • Ability to contribute to a team effort and accept responsibility for an individual role within the team.
  • Excel at continual learning in a rapidly advancing technological area.
About Bruker

Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. With over 9,700 employees worldwide, we are committed to driving innovation and delivering exceptional customer support.

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