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Service Support Specialist
hace 2 meses
Bruker is a leading analytical instrumentation company that enables scientists to make breakthrough discoveries. As a Service Support Engineer, you will provide technical expertise in installation, commissioning, customer training, maintenance, and fault-finding for our products. Your primary objective is to deliver highly competent solution support to our customers and further the professional image of the Company.
Responsibilities- Provide technical support and assistance to customers and colleagues through remote diagnosis and on-site visits.
- Familiarize yourself with specific instrumentation prior to installation and participate in final testing processes.
- Liaise with customers and colleagues in site planning and installation processes.
- Inspect, install, set up, test, and achieve specifications of systems and accessories at customer sites, and deliver basic operator training.
- Carry out breakdown and planned maintenance at customer sites and validate systems to certifiable standards.
- Provide technical input to the sales team in non-routine sales cases.
- Travel within Spain and Portugal, with occasional travel to customer sites abroad.
- Outgoing and able to build relationships through trust and confidence.
- Professional image and high standard of personal presentation.
- Self-motivation and willingness to work with others towards a shared goal.
- Ability to contribute to a team effort and accept individual responsibility.
- Excel at continual learning in a rapidly advancing technological area.
