Service Support Specialist

hace 3 semanas


RivasVaciamadrid, Madrid, España Bruker A tiempo completo

Job Summary

As a Service Support Engineer at Bruker, you will play a critical role in delivering exceptional customer service and support for our analytical instrumentation products. This is an exciting opportunity to join a dynamic team and contribute to the success of our customers.

Key Responsibilities

  • Provide technical support and assistance to customers and colleagues, either directly or through remote diagnosis.
  • Familiarize yourself with specific instrumentation prior to installation from issued documentation and/or participate in the final testing process in the factory.
  • Liaise with customers and colleagues in the site planning process prior to installation.
  • Inspect, install, set up, test, and achieve specifications of systems and accessories at customers' sites, and deliver basic operator training.
  • Carry out breakdown and planned maintenance at customers' sites.
  • Provide technical input to the sales team in non-routine sales cases.
  • Frequent travel within Spain and Portugal, with some travel to customer sites abroad expected.

Requirements
  • Personal qualities: outgoing, good at building relationships, professional image, self-motivation, and ability to contribute to a team effort.
  • Technical skills: ability to excel at continual learning in a rapidly advancing technological area.

About Bruker
Bruker is a leading analytical instrumentation company that enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. We have been driving innovation in analytical instrumentation for 60 years and continue to build upon our extensive range of products and solutions.

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