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Service Support Specialist
hace 2 meses
Bruker is a leading analytical instrumentation company that enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As a Service Support Engineer, you will play a critical role in delivering highly competent, effective, and focused solution support to our customer base.
Key Responsibilities- Provide technical, software, and application-related support and assistance to customers and colleagues, either directly or by remote diagnosis.
- Familiarize yourself with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory.
- Liaise with customers and colleagues in the site planning process prior to installation.
- Inspect, install, set up, test, and achieve specifications of systems and accessories at customers' sites, and deliver basic operator training.
- Carry out breakdown and planned maintenance at customers' sites.
- Carry out procedures necessary to validate systems to certifiable standards.
- Provide technical input to the sales team in non-routine sales cases.
- Frequent travel within Spain and Portugal, with some travel to customer sites abroad expected, especially within Europe.
- A tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline, or equivalent knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry field.
- Special acquired knowledge in the techniques GC, LC, MS Triple Quadrupole, QTOF, and Maldi TOF MS is an advantage.
- A solid technical or scientific background gained in industry or academia.
- A current driving license valid in Spain and Portugal.
- No visa restriction preventing travel in the USA or EU.
- Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation.
- Ability to diagnose causes of malfunction and to actively resolve customers' service problems.
- Good computer literacy, including familiarity with data system hardware and industry-standard operating systems.
- Ability to communicate effectively at all levels with good spoken and written English.
- Spanish as a native language. Other European languages are a plus.
