Technical Service Specialist

hace 2 semanas

Madrid, Madrid, España Mygwork A tiempo completo

Job Summary

This role is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community. As a Technical Service Engineer, you will play a crucial role in assisting our customers in solving their technical issues.

Key Responsibilities

  • First-line contact with customers to remote diagnose runs, instrument hardware, software, and computer-related problems focusing on Genetic System platforms such as NGS and CE.
  • Triage function between Technical Service and Application Support by qualifying requests and addressing customer's needs in resolving their inquiries.
  • Contributes to achieving specific Global Service & Support (GSS) related targets.
  • Works closely with Support and Field Service Engineers to prioritize activities.
  • Delivers professional Support and Service activities to provide optimum support to our customers.

Requirements

  • A master's degree in life science, engineering, or a related field.
  • Proficiency in both verbal and written communication in English and German (additional language skills such as French, Spanish, or Italian is a plus).
  • Problem-solving skills and experience.
  • Practical experience in NGS.
  • Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.

What We Offer

  • Excellent development and career prospects in a globally growing company.
  • A workplace culture that values integrity, involvement, intensity, and innovation.
  • Flexibility: 2 days home office/3 days in the office.
  • Attractive company pension plan.
  • Individual trainings and educational courses in our Thermo Fisher University.
  • 30 vacation days.

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