Customer Operations Manager B2C

hace 2 semanas

Madrid, Madrid, España ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP A tiempo completo
About Us

ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP is a global tech company that supercharges SMEs in select verticals with a unified platform combining AI-powered business services with banking, operating systems, and deep industry expertise. Our mission is to help businesses grow by offering a comprehensive suite of solutions tailored to their unique needs.

Job Title: Customer Operations Manager B2C

We are seeking a proactive and strategic Customer Operations Manager B2C to join our team in Madrid. The ideal candidate will help us build processes from scratch while supporting ongoing operations and developing scalable solutions. They will liaise with local B2C operations to ensure an exceptional customer experience, prioritize the product pipeline for B2C customers, implement new features in collaboration with the product team, and support the local head of operations in prioritizing, tooling, and implementing new B2C customer strategies.

Key Responsibilities
  • Process Development: Design and implement efficient processes to support B2C customer operations.
  • Customer Experience: Collaborate with local B2C operations to deliver exceptional customer experiences.
  • Product Prioritization: Prioritize the product pipeline for B2C customers to ensure alignment with business objectives.
  • Feature Implementation: Work with the product team to implement new features and enhancements.
  • Strategy Development: Support the local head of operations in developing and implementing new B2C customer strategies.
Requirements
  • Education: A degree in Business or Engineering is preferred.
  • Experience: 3-5 years of professional experience in consulting, investment banking, and/or startups/scale-ups.
  • Skills: Strong analytical, problem-solving, and project management skills.
  • Language: Fluency in English is required, with Spanish being a plus.
  • Communication: Excellent communication and interpersonal skills to effectively manage relationships with stakeholders.
What We Offer
  • Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy.
  • Diverse and Inclusive Team: Join a dynamic and international team of over 7 nationalities.
  • Flexibility and Ownership: We trust our team and are goal-oriented.
  • Competitive Salary and Stock Options: We offer highly competitive salaries and equity.
  • Flexible Benefits: Access to flexible retribution benefits through a convenient mobile app, Cobee.
  • Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings.
  • Health and Well-being: Your health matters to us, with access to top-quality Medical & Mental Health Insurance.
  • Personal Time Off: Enjoy flexibility with your personal time off.

ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

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