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Senior Customer Strategy and Operations Manager
hace 2 meses
**About Importante Empresa**
We are a leading Process Mining software company and one of the world's fastest-growing SaaS firms. Our mission is to unlock the full execution capacity of every company, and we need a talented individual to join our team as a Senior Customer Value Strategy & Operations Manager.
**The Team**
The Customer Value Strategy & Operations team serves as the interface between our Customer-facing teams and our Global Strategy & Operations organization. We work closely with our Customer Value Group, including Customer Value managers, Architects, Services, Academy, and Customer Support, as well as our CVG India CoE.
**Responsibilities**
We are seeking a skilled professional to drive the growth and success of our existing customer base. As a Senior Customer Value Strategy & Operations Manager, you will:
- Collaborate with the Customer Value Group to develop and implement strategic decisions that drive business growth.
- Act as a business partner to senior management, providing trusted advice and support on operational implementation and execution.
- Orchestrate resource planning processes and regular business reviews to ensure operational discipline and excellence.
- Monitor business performance, identify areas for improvement, and spearhead major projects and programs to enhance business excellence.
- Assist in the management, operation, reporting, and enhancement of our management systems.
- Manage and leverage relationships with other teams at Importante Empresa, representing the interests of our Professional Services teams and ensuring constant alignment and exchange of relevant information.
**Qualifications**
To be successful in this role, you will need:
- 5+ years of experience in Sales/Channel Strategy, Customer Success, Business Operations, Strategy/Operations Consulting, Services, or similar.
- A firm understanding of Professional Services in a B2B environment and experience in a fast-growing SaaS company.
- Experience working with Salesforce and business analytics tools is a plus.
- Ability to thrive in a fast-paced, dynamic work environment and manage multiple priorities and deal with ambiguity.
- Proven experience in successfully managing complex projects under pressure, working with teams across multiple departments and functions.
- Exceptional problem-solving skills and the ability to develop outcome-driven solutions.
- Excellent communication skills, with the ability to convey complex information to wide audiences and communicate with senior management and C-level executives.
- Ability to establish credibility and rapport with senior executives.
- Passion for groundbreaking software, customer success, and great teamwork.
