Senior Operations Manager

hace 19 horas

Madrid, Madrid, España Amazon A tiempo completo
Senior Operations Manager Job Description

Amazon's AWS Support team is seeking a highly skilled Senior Operations Manager to lead our growing team of engineers. As a key member of our organization, you will be responsible for driving revenue, adoption, and growth from large and mid-market accounts to enterprise-level customers.

Key Responsibilities:
  • Strategic Planning and Execution: Develop and execute strategic plans to achieve business objectives, define and execute initiatives to deliver customer outcomes, and track progress against goals.
  • Incident and Escalations Management: Serve as the point of contact for customer engagement and issue resolution, manage critical incidents and escalations, and drive process improvements to scale with business growth.
  • Team and Performance Management: Own all aspects of performance and career development for the team, mentor staff to maintain a world-class organization, and drive continuous improvement through audits, training, and accountability.
  • Operational Excellence: Uphold and continuously improve operational standards across the site and globally, identify and own optimization initiatives, and set high performance expectations for the team.
  • Senior Leadership and Customer Engagement: Engage with key stakeholders to deliver exceptional customer outcomes, remove roadblocks, and lead proactive and reactive communication with customers at senior levels.

As a Senior Operations Manager at Amazon, you will have the opportunity to work with a global list of customers building mission-critical applications on top of AWS services. You will inspire and lead managers to provide bar-raising leadership and management practices for our growing number of engineers.

Requirements:

  • Bachelor's degree in Engineering, Computer Science, or IT-related field or equivalent experience.
  • 10+ years of experience managing engineering/technical teams.
  • Experience as a senior manager, including managing managers.
  • Technical background and working knowledge of protocols (HTTP, DNS, and TCP/IP) and cloud service offerings (AWS, Azure, etc.).
  • Able to communicate effectively in English, within technical and business settings.

Preferred Qualifications:

  • MBA in an engineering or IT-related discipline or equivalent experience.
  • Technical experience in AWS services.
  • Experience handling large enterprise technical customer escalations.
  • Experience as a systems administrator or software development engineer.
  • Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, and Python.

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