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Customer Service Operations Manager
hace 2 meses
As a Customer Service Operations Manager at GEODIS INTERSERVICES, you will play a crucial role in developing and growing our initial customer network for the Geodis marketplace. You will be part of a team that partners with external clients and the internal sales team to facilitate and execute daily operations, while anticipating challenges and presenting solutions to delight our Enterprise customers and support Geodis RT's business objectives.
Key Responsibilities- Process Improvement: Develop and implement process and system improvements to continually raise the bar of execution and drive business growth.
- Customer Service: Direct, manage, and execute daily operations in support of our International customer base, ensuring exceptional customer experience and satisfaction.
- Business Development: Participate in the development, implementation, and automation of critical business processes and tools used to track sales process, forecasting, pipeline management, and performance.
- Logistics Solutions: Work with customers to continually seek new solutions for their logistics challenges and provide innovative solutions to meet their needs.
- Issue Management: Manage any issues that come up in the normal operation of freight movement, ensuring timely resolution and minimal disruption to customers.
- Performance Metrics: Be able to speak to core operational and growth metrics with the management team, providing insights and recommendations for improvement.
- Collaboration: Serve as a partner to our sales team, anticipating challenges and presenting solutions to support Geodis RT's objectives and drive business growth.
- Education: An undergraduate degree or 2+ years of equivalent experience in a professional experience focused on process and operational improvement.
- Problem-Solving: Demonstrated ability to solve complex problems under pressure, thinking critically and creatively to find solutions.
- Innovation: Innovative mindset focused on doing things better, faster, more efficiently, with a passion for process improvement and innovation.
- Collaboration: Ability to collaborate and work with a highly diverse set of customers, transportation partners, and internal partners, building strong relationships and driving business growth.
- Communication: Strong communication and organizational skills, with the ability to balance attention to detail with swift execution.
- Project Management: Project management experience, coursework, or certification a plus, with the ability to manage multiple projects and priorities simultaneously.
