Hotel Industry Professional
hace 3 días
Become part of a leading hospitality technology company and look forward to new challenges at our office in Spain. We are seeking a passionate hotel industry professional to join our team.
Key ResponsibilitiesInstallation and Training
- Provide exceptional support to national and international clients using SIHOT
- Collaborate with the Sales team to deliver presentations for prospective clients
- Install SIHOT at new clients and ensure seamless integration
- Conduct comprehensive training sessions to ensure client proficiency
Support
- Respond to customer inquiries in a timely and accurate manner
- Enter client issues in our ticketing system, follow up, and close tickets as required
- Analyze and report product malfunctions to ensure prompt resolution
- Identify customer needs and provide tailored support to enhance their experience
- Proven record in the hotel industry with several years of working experience in different positions, preferably with a strong background in Front Office operations
- Experience in working with SIHOT is highly advantageous
- Ability to travel nationwide and abroad is required
- Strong communication skills and excellent client service orientation with a professional, friendly attitude
- Fluent German language skills (both written and verbal)
- Excellent organizational skills with an ability to think proactively and prioritize work
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