Hotel Industry Professional

hace 3 días


Madrid, Madrid, España SIHOT España - GUBSE AG A tiempo completo

Become part of a leading hospitality technology company and look forward to new challenges at our office in Spain. We are seeking a passionate hotel industry professional to join our team.

Key Responsibilities

Installation and Training

  • Provide exceptional support to national and international clients using SIHOT
  • Collaborate with the Sales team to deliver presentations for prospective clients
  • Install SIHOT at new clients and ensure seamless integration
  • Conduct comprehensive training sessions to ensure client proficiency

Support

  • Respond to customer inquiries in a timely and accurate manner
  • Enter client issues in our ticketing system, follow up, and close tickets as required
  • Analyze and report product malfunctions to ensure prompt resolution
  • Identify customer needs and provide tailored support to enhance their experience
Requirements
  • Proven record in the hotel industry with several years of working experience in different positions, preferably with a strong background in Front Office operations
  • Experience in working with SIHOT is highly advantageous
  • Ability to travel nationwide and abroad is required
  • Strong communication skills and excellent client service orientation with a professional, friendly attitude
  • Fluent German language skills (both written and verbal)
  • Excellent organizational skills with an ability to think proactively and prioritize work


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