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We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in the Fashion industry. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate information to customers.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner.
- Language Skills: Fluency in English and French (bilingual or proficient) is required.
- Technical Skills: Working knowledge of IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration.
- Customer Service Skills: Excellent customer care skills, including the ability to listen to and understand customer needs.
- Teamwork: Ability to work collaboratively with colleagues to achieve team goals.
- Competitive Salary: A competitive salary and bonus structure.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Work Environment: A collaborative and dynamic work environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance.