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Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Minacs A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in the Fashion industry. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.

Key Responsibilities
  1. Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  2. Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate information to customers.
  3. Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  4. Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner.
Requirements
  1. Language Skills: Fluency in English and French (bilingual or proficient) is required.
  2. Technical Skills: Working knowledge of IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration.
  3. Customer Service Skills: Excellent customer care skills, including the ability to listen to and understand customer needs.
  4. Teamwork: Ability to work collaboratively with colleagues to achieve team goals.
What We Offer
  1. Competitive Salary: A competitive salary and bonus structure.
  2. Opportunities for Growth: Opportunities for career growth and professional development.
  3. Collaborative Work Environment: A collaborative and dynamic work environment.
  4. Recognition and Rewards: Recognition and rewards for outstanding performance.