Client Success Specialist
hace 4 semanas
About Us
With a presence in 96 countries, we are committed to transforming global energy usage through innovative electric vehicle charging and energy management solutions. Our headquarters are located in Barcelona, complemented by manufacturing facilities in both Spain and the United States. We are swiftly establishing ourselves as a frontrunner in the industry.
In recent years, we have achieved significant milestones, including our listing on the New York Stock Exchange, which has allowed us to gain recognition and earn prestigious design accolades.
As we continue to expand, we are seeking an Operations Specialist to join our team in Barcelona. The primary responsibilities for this role include:
- Overseeing CPO software services to ensure operational performance exceeds contractual obligations.
- Onboarding and providing support to small and medium-sized business clients utilizing our B2B charger management software.
- Coordinating and monitoring the complete order-to-cash process, including reporting, invoicing, and payment management.
- Conducting regular assessments and check-ins to ensure customer satisfaction and identify service improvement opportunities.
- Collaborating with cross-functional teams, including Product, Support, and Finance, to ensure timely resolution of customer issues.
- Collecting customer feedback and insights, acting as the voice of the customer within the organization.
Qualifications
- A minimum of 4 years of experience in a customer-facing role, such as Customer Success Specialist or similar positions.
- A strong customer-centric approach with a focus on defining, measuring, and enhancing customer experiences.
- Exceptional communication and interpersonal skills to foster relationships with both internal and external stakeholders.
- Proficient problem-solving and analytical skills, with knowledge of SQL/Python or equivalent for data processing and decision-making.
- Ability to excel in a fast-paced, dynamic environment while managing multiple priorities effectively.
- A solid understanding of customer engagement strategies, supporting sales and business development efforts to drive revenue growth.
- Familiarity with Salesforce or similar CRM systems is preferred.
- Fluency in French and a good command of English are required.
Benefits
- Flexible working hours.
- Hybrid work model with half-day Fridays.
- Comprehensive private health, dental, and life insurance after the first month of employment.
- Flexible compensation options for transportation, childcare, and meal delivery services.
- Stock purchase plan.
- Unlimited access to LinkedIn for professional development and learning opportunities.
- Discounts on electric vehicles and related benefits.
- A variety of affordable breakfast and lunch options available daily.
Equal Opportunity Commitment
We are dedicated to fostering an inclusive workplace and are committed to equal employment opportunities for all individuals, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
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