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Client Success Specialist
hace 2 meses
We are in search of two Client Success Specialists who will play a pivotal role at Kantox, allowing you to collaborate closely with our Technology, Product, and Sales teams, while enhancing your technical expertise and commercial acumen.
We seek a seasoned Customer Engagement Manager with a background in B2B SaaS platforms, alongside a candidate eager to embark on their Customer Success journey with us, provided they possess financial knowledge and prior experience in client-facing roles.
Your primary responsibility will be to guarantee that our clients derive maximum value from our services by assisting them throughout their journey with Kantox and delivering an exceptional customer experience.
By engaging with senior stakeholders such as CFOs, you will cultivate a comprehensive understanding of our international corporate clients' operations, conduct quarterly account evaluations, and manage key performance indicators such as product utilization, contract renewals, and customer satisfaction.
Additionally, you will address daily inquiries regarding their hedging strategies and proactively take charge to enhance their utilization of our solutions, often collaborating with colleagues from various departments within Kantox.
About the Team
You will be part of a vibrant, international team comprising six members. We are a group with a global perspective—curious, adventurous, and open-minded. We thrive on stepping outside our comfort zones to achieve new milestones and motivate one another to excel. If you are seeking a growth opportunity in a dynamic setting and are excited about challenging yourself, we encourage you to continue reading...
Your Responsibilities at Kantox
- Evaluate your clients' hedging strategies and conduct Quarterly Business Reviews to ensure their goals are achieved and they receive optimal value from our offerings.
- Manage critical customer situations both internally at Kantox and with the client.
- Develop your assigned accounts and enhance the utilization of our solutions by identifying upsell opportunities.
- Act as the voice of the customer within Kantox, soliciting feedback and ensuring it is addressed and acted upon internally.
- Assist your clients effectively, efficiently, and courteously with specific support topics on a daily basis (approximately 10% of the role).
Requirements
Who You Are
- Over one year of experience in serving corporate clients in roles such as Customer Success, Sales, or demanding Customer Service.
- Educational background in Finance, Economics, or Business Administration.
- Experience in a treasury function and exposure to ERP/TMS software is advantageous.
- Excellent communication skills, with native or bilingual proficiency in English and French.
- Strong analytical abilities and capability to work effectively across teams.
- Exceptional client-facing skills, experienced in building relationships and managing stakeholders.
- Outstanding organizational skills with the ability to work independently.
- A problem-solving mindset and resilience under pressure.
- Enthusiastic about acquiring new skills and advancing your career in Customer Success.
Benefits
What We Offer
- Competitive salary.
- Sponsored learning budget.
- Complimentary private health insurance.
- Free language lessons in Spanish, English, and French.
- Relocation package if necessary.
- 31 days of annual leave.
- Gym discounts and complimentary sports activities.
- Monthly meal vouchers and regular cross-team lunches.
- Daily fresh fruit and a stunning office with panoramic views.
Our Culture
- An environment fostering innovation, accountability, and constructive feedback.
- A diverse and multicultural team representing over 40 different nationalities.
- Opportunities for growth and career development through learning initiatives.
- A collaborative and inclusive culture that promotes sharing and teamwork, building connections for life.
- Flexible working arrangements to ensure you can work in a manner that suits you best.
- Some testimonials: "The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home."
About Kantox
Kantox is a prominent fintech company specializing in advanced Currency Management Automation software solutions that assist businesses in automating their foreign exchange processes and leveraging currencies for growth.
We are a team of 170 professionals, divided between London and Barcelona. To date, we have raised over €30 million and achieved profitability in 2018. Thanks to our clients, we continue to experience rapid growth, with clients in 75 countries having exchanged more than USD $18 billion with us.
In October 2022, BNP Paribas signed an agreement to acquire Kantox. Kantox will continue to operate independently, now benefiting from the experience and market strength of BNP Paribas. The acquisition is subject to regulatory approvals and is anticipated to be finalized in the near future.
Our Commitment to Diversity, Equity & Inclusion
Kantox is deeply committed to promoting diversity, equity, and inclusion in our hiring practices and throughout the employee experience.
We proudly uphold equal opportunity employment and encourage all applicants, regardless of race, religion, color, nationality, gender, gender identity, sexual orientation, age, marital status, or disability status.
