Client Success Specialist

hace 4 semanas

Barcelona, Barcelona, España Kantox A tiempo completo

Position Overview

We are seeking a Client Success Specialist who will play a pivotal role within Kantox, collaborating closely with the Technology, Product, and Sales teams to enhance both technical expertise and commercial acumen.

Your primary responsibility will be to ensure that our DACH clients derive maximum value from our services by assisting them throughout their journey with Kantox and delivering an exceptional customer experience.

Engaging with high-level stakeholders such as CFOs, you will cultivate a comprehensive understanding of our international corporate clients' operations, conduct quarterly account evaluations, and manage key performance indicators such as product engagement, contract renewals, and client satisfaction.

Additionally, you will address daily inquiries regarding their hedging strategies and proactively take charge to optimize their utilization of our solutions, often collaborating with colleagues from various departments within Kantox.

Team Dynamics

You will be part of a vibrant, international team consisting of six members. Our group embodies an international perspective—curious, adventurous, and open-minded. We thrive on stepping outside our comfort zones to achieve new milestones and motivate one another to excel. If you are eager for growth in a dynamic setting and are excited about challenging yourself, we encourage you to explore this opportunity further.

Your Responsibilities

  • Evaluate your clients' hedging strategies and conduct Quarterly Business Reviews to ensure their goals are met and they receive optimal value from our offerings.
  • Manage critical client situations both internally at Kantox and externally with clients.
  • Develop your assigned accounts and enhance the utilization of our solutions by identifying upsell opportunities.
  • Act as the voice of the customer within Kantox, soliciting feedback and ensuring it is addressed and acted upon internally.
  • Provide effective, efficient, and friendly support to your clients on specific topics on a daily basis (approximately 10% of the role).

Candidate Profile

Qualifications

  • Over one year of experience in serving corporate clients in roles such as Customer Success, Sales, or demanding Customer Service.
  • Educational background in Finance, Economics, or Business Administration.
  • Experience in a treasury function and familiarity with ERP/TMS software is advantageous.
  • Strong communication skills, with proficiency in both English and German.
  • Excellent analytical skills and the ability to collaborate effectively across teams.
  • Outstanding client-facing abilities, experienced in relationship building and stakeholder management.
  • Strong organizational skills with the capacity to work independently.
  • A problem-solving mindset and resilience under pressure.
  • Enthusiastic about acquiring new skills and advancing your career in Client Success.

What We Offer

  • Competitive compensation package.
  • Sponsored professional development budget.
  • Complimentary private health insurance.
  • Free language lessons in Spanish, English, and French.
  • Relocation assistance if necessary.
  • 31 days of annual leave.
  • Discounts on gym memberships and complimentary sports activities.
  • Monthly meal vouchers and regular cross-team lunches.
  • Daily fresh fruit and a stunning office environment with panoramic views.

Our Culture

  • An atmosphere of innovation, accountability, and constructive feedback.
  • A diverse and multicultural team representing over 40 nationalities.
  • Opportunities for personal growth and career development through our learning initiatives.
  • A collaborative and inclusive culture that fosters teamwork and lasting connections.
  • Flexible working arrangements to suit your preferences.

About Kantox

Kantox is a leading fintech firm specializing in advanced Currency Management Automation software solutions that assist companies in automating their foreign exchange processes and leveraging currency for growth.

Our team consists of 170 professionals, distributed between two major locations. We have successfully raised significant funding and achieved profitability. Our client base spans 75 countries, with substantial transaction volumes.

In recent developments, a major financial institution has signed an agreement to acquire Kantox, allowing us to continue operating independently while benefiting from enhanced market strength.

  • Client Success Specialist

    hace 2 días

    Barcelona, Barcelona, España The Hotels Network A tiempo completo

    **About The Hotels Network**The Hotels Network is a pioneering technology company that provides innovative software solutions for the hospitality industry. Our mission is to help hotel brands increase direct bookings and regain their fair share of online revenue.**Our Team**We are a diverse team of over 140 people from 35 different nationalities, united by...

  • Client Success Specialist

    hace 2 días

    Barcelona, Barcelona, España The Hotels Network A tiempo completo

    **About The Hotels Network**The Hotels Network is a pioneering technology company that provides innovative software solutions for the hospitality industry. Our mission is to help hotel brands increase direct bookings and regain their fair share of online revenue.**Our Team**We are a diverse team of over 140 people from 35 different nationalities, united by...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España MongoDB A tiempo completo

    We are seeking a dedicated and proactive Client Success Specialist to enhance our customers' experience with MongoDB's offerings and services.This role is ideal for individuals who possess a strong enthusiasm for technology and are eager to tackle new challenges alongside some of our largest global clients. The successful candidate will be adaptable and...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España EF Education First A tiempo completo

    Position Overview: EF Education First is seeking a dedicated Client Success Specialist to enhance our Customer Success Team, focusing on the Italian market. This role is pivotal in ensuring that our clients fully engage with and benefit from the EF English Live platform. Our platform, backed by extensive academic research, serves a diverse range of users...

  • Client Success Specialist

    hace 4 días

    Barcelona, Barcelona, España EF Education First A tiempo completo

    Position Overview: EF Education First is seeking a dedicated Client Success Specialist to enhance our Customer Success Team, focusing on the Italian market. This role is pivotal in ensuring that our clients fully engage with and benefit from the EF English Live platform. Our platform, backed by extensive academic research, serves a diverse range of users...

  • Client Success Specialist

    hace 4 días

    Barcelona, Barcelona, España lemonads A tiempo completo

    About lemonadslemonads is an innovative Start-Up that plays a significant role in the acquisition and monetization of digital traffic. As a rapidly expanding organization, we serve clients globally and have established offices in various countries. Our core values revolve around human connection and innovation, making us a dynamic team united by a shared...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España lemonads A tiempo completo

    About lemonadslemonads is an innovative Start-Up that plays a significant role in the acquisition and monetization of digital traffic. As a rapidly expanding organization, we serve clients globally and have established offices in various countries. Our core values revolve around human connection and innovation, making us a dynamic team united by a shared...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Kantox A tiempo completo

    We are seeking 2 Client Success Specialists to play a pivotal role at Kantox, collaborating closely with our Technology, Product, and Sales teams, while enhancing both technical expertise and commercial acumen.We are in search of a seasoned Client Success Specialist with a background in B2B SaaS platforms, alongside a second candidate eager to embark on...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Wallbox A tiempo completo

    About UsWith a presence in 96 countries, we are committed to transforming global energy usage through innovative electric vehicle charging and energy management solutions. Our headquarters are located in Barcelona, complemented by manufacturing facilities in both Spain and the United States. We are swiftly establishing ourselves as a frontrunner in the...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España MongoDB A tiempo completo

    We are seeking a dedicated and proactive Customer Success Manager (CSM) to assist our clients in maximizing the value of their MongoDB subscription and services.In this role, you will engage with technology enthusiasts who are eager to tackle new challenges alongside some of our largest global clients. You should be adaptable and enthusiastic about...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Ecovadis A tiempo completo

    Role Overview EcoVadis is in search of a Client Success Specialist, motivated by sustainability, to enhance our Southern Europe team. This role is pivotal in fostering a positive atmosphere while ensuring the success of EcoVadis' clientele. Our vision is to inspire and empower our clients to generate sustainable impact by guiding them in setting, achieving,...

  • Client Success Specialist

    hace 4 días

    Barcelona, Barcelona, España Ecovadis A tiempo completo

    Role Overview EcoVadis is in search of a Client Success Specialist, motivated by sustainability, to enhance our Southern Europe team. This role is pivotal in fostering a positive atmosphere while ensuring the success of EcoVadis' clientele. Our vision is to inspire and empower our clients to generate sustainable impact by guiding them in setting, achieving,...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    JOIN OUR TEAM Are you enthusiastic about delivering exceptional onboarding experiences and unparalleled support to clients? If so, you are in the right place! We are seeking a Customer Success Manager to oversee our cloud-based compliance software offerings. Your role will encompass everything from strategic planning and implementation to fostering...

  • Client Success Specialist

    hace 6 días

    Barcelona, Barcelona, España Reconocida empresa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Account Manager to join our team at Reconocida empresa. As an Account Manager, you will play a critical role in driving business growth and customer success.Key ResponsibilitiesCustomer Success: Develop and maintain strong relationships with our customers to understand their needs and goals, and...

  • Customer Success Specialist

    hace 3 días

    Barcelona, Barcelona, España Skello A tiempo completo

    Descripción del puestoEn Skello, estamos comprometidos con la innovación y la excelencia en la gestión de recursos humanos. Buscamos a un Customer Success Specialist para unirse a nuestro equipo y contribuir a la satisfacción de nuestros clientes.MisionesDesarrollar y implementar estrategias para retener y afianzar la relación con nuestros...

  • Customer Success Specialist

    hace 3 días

    Barcelona, Barcelona, España Skello A tiempo completo

    Descripción del puestoEn Skello, estamos comprometidos con la innovación y la excelencia en la gestión de recursos humanos. Buscamos a un Customer Success Specialist para unirse a nuestro equipo y contribuir a la satisfacción de nuestros clientes.MisionesDesarrollar y implementar estrategias para retener y afianzar la relación con nuestros...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España SAP A tiempo completo

    Empowering Global SuccessAt SAP, we are dedicated to helping you excel. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global operations. Our daily focus is on laying the groundwork for the future while fostering an inclusive workplace that values flexibility and aligns with our mission-driven objectives. We provide a...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Ecovadis A tiempo completo

    Position Overview EcoVadis is in search of a Client Success Specialist, motivated by sustainability, to join our Southern Europe team. This role is essential in fostering a vibrant atmosphere to ensure the success of EcoVadis' clientele. Our objective is to inspire and empower our clients to generate sustainable impact by enabling them to establish,...

  • Client Success Specialist

    hace 4 días

    Barcelona, Barcelona, España Ecovadis A tiempo completo

    Position Overview EcoVadis is in search of a Client Success Specialist, motivated by sustainability, to join our Southern Europe team. This role is essential in fostering a vibrant atmosphere to ensure the success of EcoVadis' clientele. Our objective is to inspire and empower our clients to generate sustainable impact by enabling them to establish,...

  • Client Success Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Kantox A tiempo completo

    We are in search of two Client Success Specialists who will play a pivotal role at Kantox, allowing you to collaborate closely with our Technology, Product, and Sales teams, while enhancing your technical expertise and commercial acumen.We seek a seasoned Customer Engagement Manager with a background in B2B SaaS platforms, alongside a candidate eager to...