Customer Solutions Expert

hace 4 semanas


Barcelona, Barcelona, España Npaw Spain A tiempo completo
{"title": "Customer Solutions Specialist", "description": "Unlock Customer Success with Npaw Spain

Npaw Spain is a leading video intelligence company helping online streaming services grow. As a Customer Solutions Specialist, you will play a pivotal role in enhancing customer experiences through our analytics platform.

Key Responsibilities:
  • Act as a key point of contact for customers, deeply understanding their needs and aligning them with our sales and onboarding processes.
  • Collaborate closely with Sales Executives to provide insights and support that drive sales effectiveness and customer engagement.
  • Lead and coordinate the POC process with the Product Team, ensuring customer expectations are met and value is clearly demonstrated.
  • Work alongside Integration Engineers to streamline the integration process, ensuring it is efficient and meets customer requirements for a seamless experience.
  • Develop and execute customer training sessions, ensuring users are well-equipped to utilize our product to its full potential.
  • Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback.
Requirements:
  • Proven experience in a customer-facing role within the technology, software, or SaaS industries, with a strong focus on customer success and engagement.
  • Ability to understand and articulate customer needs throughout the sales process, ensuring a smooth transition from sales to onboarding and integration.
  • Experience coordinating POC processes and working closely with product and engineering teams to deliver customer solutions.
  • Adept at conducting effective customer training sessions and driving user adoption and satisfaction.
  • Strong technical aptitude, with the ability to liaise between customers and technical teams, simplifying complex concepts for a non-technical audience.
  • Knowledge of data modeling and analysis, with the ability to leverage this understanding to provide value-added insights to customers.
What We Offer:
  • Competitive salary
  • Permanent contract
  • Private health insurance with Adeslas
  • Flexible compensation plan
  • Restaurant Transport Nursery Hybrid remote-office work Flexible work schedule 23 days of holidays per year Birthday afternoon off Career growth opportunities Access to continuous training Language lessons Referral bonus International & multicultural team (more than 20 nationalities) Fun environment: sports, volunteering, company events, BBQs, pizza days, etc. An amazing technological challenge
", "lang_code": "en-US"}

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