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We are seeking a highly motivated and customer-oriented Danish Speaking Customer Advisor to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional service to Danish-speaking clients, addressing their inquiries, concerns, and technical issues in a timely and professional manner.
Key Responsibilities- Customer Support:
• Provide top-notch customer service to Danish-speaking clients via various communication channels.
• Respond to and resolve customer inquiries, concerns, and technical issues promptly and professionally.
• Ensure a positive customer experience by maintaining a high level of empathy, understanding, and responsiveness. - Technical Assistance:
• Assist customers with troubleshooting and resolving technical issues related to our products and services.
• Collaborate with technical support teams to escalate and resolve complex technical problems.
• Stay up-to-date with the latest product features, updates, and industry trends to provide accurate and timely information to customers. - Customer Relationship Management:
• Build and maintain strong relationships with customers, ensuring their ongoing satisfaction and loyalty.
• Gather and document customer feedback to help improve our products and services.
• Follow up with customers to ensure their issues have been resolved and their expectations met. - Administrative Tasks:
• Accurately log and document customer interactions and transactions in our CRM system.
• Prepare and provide regular reports on customer support activities and outcomes.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Language Skills:
• Fluent in Danish (both written and spoken).
• Proficient in English (minimum B2 level). - Experience:
• Previous experience in customer service, technical support, or a related field is highly desirable.
• Familiarity with technology products and services is a plus. - Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to work independently and as part of a team in a fast-paced environment.
• High attention to detail and organizational skills.
- Relocation Package: Comprehensive relocation assistance for candidates moving from abroad.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Health and Life Insurance: Comprehensive health and life insurance coverage.
- Career Growth: Opportunities for career advancement and professional development.
- Additional Benefits: A range of additional benefits designed to support your well-being and work-life balance.
Working at Cross Border Talents offers you the chance to be part of a dynamic and innovative technology company. You will have the opportunity to work in an international environment with a diverse and talented team. Our company values innovation, excellence, and customer satisfaction, and we are committed to providing our employees with a supportive and collaborative work environment.