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hace 2 meses
Amazon Web Services (AWS) is a leading technology organization that provides a comprehensive portfolio of cloud computing services to individuals, businesses, and governments around the world. As a member of the AWS team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
Job SummaryWe are seeking a highly skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with the required tools and tactics to get the most out of their Product and Support investment.
Key Responsibilities- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world to resolve complex technical issues.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
- Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience.
- Good knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services).
- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux).
- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing).
- Experience configuring virtual server environments.
- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
- Experience managing full application stacks from the OS up through custom applications.
- Experience configuring software-based Load Balancing solutions.
- Experience with end-to-end application monitoring, tracing, and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.
At Amazon, we are committed to providing a work environment that is inclusive, diverse, and rewarding. We offer a comprehensive benefits package, competitive compensation, and opportunities for career growth and development.
