International Logistics Coordinator

hace 7 días

Madrid, Madrid, España World Courier de Espana, S.A. A tiempo completo
About the Role

We are seeking a highly skilled and experienced International Agent to join our busy and fast-growing Operations and Customer Services team based in Madrid, Spain.

Key Responsibilities
  • Act as the primary point of contact for clients and agents based in the Middle East and Africa, as well as for the World Courier network of offices for shipments within these regions.
  • Book shipments and ensure that all logistics operations are carried out in a quality and timely manner, ensuring that shipments are delivered on time and in perfect condition.
  • Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French.
  • Receive bookings via email and update World Courier's internal tracking system.
  • Provide quotations via email.
  • Monitor and track ongoing shipments, reacting to any deviation from the plan.
  • Keep clients and World Courier offices updated on the status of their shipment, especially regarding delays.
  • Action all notes sent in World Courier's internal tracking system.
  • Advise clear pickup/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.
  • Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.
  • Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents, and suppliers.
  • Ensure internal systems are kept updated when new jobs are raised in the system.
Requirements
  • Fluency in English and French, verbal and written.
  • Conversational level in Spanish.
  • Prior experience or knowledge of the logistics sector.
  • Able to follow procedures and instructions and provide relevant information on request.
  • Knowledge of Microsoft Office - Word, Excel, Outlook.
  • Ability to work as part of a team and independently.
  • Strong team player - able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client.
  • Self-motivated, uses own initiative and high attention to detail.
  • Flexible attitude - for working shifts and last-minute coverage.
  • Able to prioritize workload, which may change throughout the day.
What We Offer

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

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