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Medical Information Associate

hace 2 meses


Madrid Centro, Madrid, España Sin nombre A tiempo completo
Job Description

About the Role

We are seeking a highly motivated and detail-oriented Medical Information Associate to join our team at Sin nombre. As a Medical Information Associate, you will play a critical role in providing medical information to external customers, including healthcare professionals and patients, as well as assisting pharmaceutical clients' internal departments with queries.

Key Responsibilities

  1. Handle medical information enquiries in English and Finnish, providing accurate and timely responses to customers.
  2. Participate in pharmacovigilance activities, including the initial intake of adverse events.
  3. Prepare responses to enquiries based on research in the literature and collaboration with physicians, both internally and with pharmaceutical client internal departments.
  4. Act as a call handling agent in our Medical Information dedicated call center.
  5. Contribute to the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.

Requirements

  1. An undergraduate degree in life sciences or equivalent advanced degree with experience.
  2. Customer service experience is an advantage.
  3. Fluency in both English and Finnish.
  4. Advanced knowledge of MS Word and Excel.
  5. Excellent attention to detail and organizational skills.
  6. Independent problem-solving and decision-making skills.
  7. Process-oriented and critical thinking.
  8. Responsible approach to work duties.

What We Offer

  1. Training and career development opportunities internally.
  2. Strong emphasis on personal and professional growth.
  3. Friendly, supportive working environment.
  4. Opportunity to work with colleagues based all over the world, with English as the company language.

Our Core Values

  • Quality
  • Integrity & Trust
  • Drive & Passion
  • Agility & Responsiveness
  • Belonging
  • Collaborative Partnerships