Medical Information Consultant

hace 2 semanas


Madrid, Madrid, España Pfizer A tiempo completo

Key Responsibilities:
A Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with high quality and customer service in the local language. The specialist may also assist with second-line content management activities.

Key Activities:

- Respond to inquiries received via multiple channels, including phone, email, webform, live chat or postal mail, within the required timelines and standards.
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide response in customer's local language using approved resources in English.
- Support a therapeutic area team with second-line activities, including escalation management and content creation.

Requirements:
- Degree in a life science/healthcare field required.
- 1-2 years of medical information or relevant work experience, preferred.
- Customer Service experience, preferred.
- English and Italian (C1) language skills required.
- Strong oral and written communication skills.
- Preferred qualifications include a Pharmacy Degree and understanding of regulatory and compliance issues relating to the medical function.



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