Medical Information Consultant

hace 3 días


Madrid, Madrid, España Pfizer, S.A. De C.V A tiempo completo
Pfizer, S.A. De C.V - Medical Information Specialist (Italian Speaker)

We are committed to bringing breakthroughs that change patients' lives. To achieve this, we have established a clear set of expectations regarding what we need to achieve for patients and how we will go about achieving those goals.

About the Role

The Medical Information Customer Experience Specialist provides technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality and customer service in the local language. The role involves assisting with second-line content management activities, responding to inquiries, and documenting the inquiry and response accurately.

Responsibilities
  • Respond to inquiries received via multiple channels, including phone, email, webform, live chat, and postal mail, within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/Work Instruction (WI), and regulatory guidelines.
  • Identify and report adverse events and product quality complaints within required timelines.
  • Provide response in customer's local language using approved resources in English.
Requirements
  • Degree in a life science/healthcare field is required.
  • 1-2 years of medical information or relevant work experience is preferred.
  • English and Italian (C1) language proficiency is required.


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