Fintech Support Specialist

hace 4 semanas

Valencia, Valencia, España Blu Selection A tiempo completo
{"title": "Functiebeschrijving", "content": "Ben je op zoek naar een uitdaging in de fintech-sector?

We zijn op zoek naar een gedreven en communicatief vaardige Fintech Support Specialist om ons team te versterken. Als je je goed voelt in een snelle en klantgerichte omgeving, dan zijn we op zoek naar jou

Verantwoordelijkheden:
  • B2B-klanten ondersteunen via e-mail, chat en telefonisch
  • Voortdurend brainstormen met collega's om de klantervaring te verbeteren
  • Probleemoplossing, innovatie en verandermanagement
  • Controleren en afhandelen van betalingsverzoeken
  • Verantwoordelijk voor Trustpilot reviews
  • Vragen van klanten signaleren en escaleren
Vaardigheden en kwalificaties:
  • Beheersing van de Nederlandse taal op moedertaalniveau
  • C1 niveau in de Engelse taal
  • Minimaal MBO4 diploma, achtergrond in IT/financiën/economie is een pré
  • Uitstekende communicatieve vaardigheden
  • Proactief en oplossingsgericht
Wat wij bieden:
  • Maandelijks bruto salaris van €1.600
  • Spaanse lessen
  • Geweldige vrijdagavondborrels
  • Fitness bootcamps
  • Mindfulness lessen
", "lang_code": "nl-NL"}

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