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The Director of Sales and Revenue is responsible for leading all sales and distribution efforts on behalf of the hotel. This role provides day-to-day leadership to sales associates to achieve property sales objectives and overall responsibility for achieving booking goals and property revenues.
Key Responsibilities- Develops and manages all stakeholder relationships, both internal and external, to ensure the property sales & revenue strategies are aligned with Area and Continent strategy.
- Provides leadership and creates and executes commercial strategies to achieve all hotel sales, revenue, and market share goals.
- Executes Marriott's global distribution strategy and ensures that hotel sales and marketing activities are following Marriott's channel standards and policies to grow profitable revenue through all channels, inclusive of direct and intermediated channels.
- Drives customer satisfaction and service, focusing on sales effectiveness and creative customer-driven solutions.
- Uses all available resources and data analysis to explore new business opportunities, such as new industry segments, competitive analysis to help the hotel win market share and achieve its targeted total sales.
- At least 6 years of experience as a Consumer Ops Manager (Sales, Marketing, or Revenue).
- Strong leadership skills and ability to develop and implement successful sales strategies.
- Excellent selling skills and understanding of sales processes, with the ability to effectively upsell products and services and bring a sale to closure.
- Excellent verbal, writing, listening, and presentation skills in Spanish, English, and German or French.
- Strong customer development and relationship management skills, with an understanding of revenue management functions and account profitability.
- Ability to set accurate revenue/booking goals and knowledge of marketing strategies.
- Ability to develop and implement successful sales strategies for multiple properties, with knowledge of contractual agreements and legal implications.
- Strategic planning skills, with extensive knowledge of group, catering, contract, and transient business, as well as Luxury segments and customers.
- Ability to interpret market data and apply to sales strategy, with effective decision-making skills and ability to evaluate business trends and modify business strategies accordingly.
- Strong problem-solving skills, good negotiation skills, and effective conflict and change management skills.
- Good comprehension of Sales & Marketing systems, tools, principles, and processes, with demonstrable knowledge of markets preferred but not essential.
High school diploma or equivalent required; Bachelor's Degree in Hospitality Management or University degree preferred.
