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Guest Relations Coordinator
hace 2 meses
Job Summary
RMC Asia is seeking a highly motivated and detail-oriented Guest Relations Intern to join our team at multiple 5-star hotels by Marriott in Doha, Qatar. As a Guest Relations Intern, you will play a vital role in ensuring exceptional guest experiences and building strong relationships with our valued customers.
Responsibilities
- Review arrival lists to welcome guests and provide personalized service
- Attend to special guests (e.g. VIPs) and address their inquiries in a professional and courteous manner
- Provide information about hotel services, amenities, areas, and venues to enhance guest satisfaction
- Anticipate guest needs and build rapport with customers to ensure a seamless experience
- Address customer complaints in a timely and effective manner
- Record information in the logbook daily to maintain accurate records
- Ensure compliance with health and quality standards to maintain a safe and clean environment
- Perform other related duties in the front office department as required
Benefits
- Accommodation provided by the host
- Visa sponsorship
- Monthly allowance
- 3 on-duty meals per day
- Local transportation
- Uniform with laundry service
- Medical insurance
- Arrival support
- Recruitment opportunity by the host
- An unforgettable educational travel experience
- Additional benefits provided by the host
Requirements
- Enrolled students or recent graduates within 24 months
- School, college, or university reference letter
- Conversational English
- Well-groomed
- Pleasant personality
- Clean criminal record
- No drug abuse
- Minimum 6 months passport validity