Ahs Risk Manager

hace 3 semanas

Barcelona, Barcelona, España Amazon A tiempo completo

About the Role

The Risk Manager within the Account Health Support (AHS) Team serves as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.

Key Responsibilities

  • Gain and maintain a thorough understanding of Account Health Support programs and services, including knowledge of Amazon's business model and customer needs.
  • Build strong relationships with Selling Partners across the program, proactively identifying areas for improvement and developing joint business plan action items.
  • Provide prompt and efficient education and service to Amazon Sellers, including appropriate escalation of Sellers' issues and concerns.
  • Maintain a positive and professional demeanor, always portraying the company in a positive light while effectively managing critical issues.
  • Liaise with other departments as required to resolve Seller's issues and questions.
  • Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.

Requirements

  • Excellent judgment and problem-solving skills to plan and accomplish goals with minimal supervision.
  • Strong analytical skills to authenticate Sellers' complex transactions and accounts.
  • Expert communication and problem-solving skills to advocate on the Seller's behalf.
  • Ability to navigate formal and informal channels to resolve issues and improve processes.
  • Technical competence and self-motivation to deliver sustainable results that improve the Seller experience.

Working at Amazon

At Amazon, we are committed to providing our customers with the best possible experience. As a Risk Manager, you will play a critical role in ensuring that our Sellers have the support they need to succeed on our platform.

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