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Risk Operations Manager, Account Health Support
hace 2 meses
About the Role
The Risk Operations Manager within the Account Health Support (AHS) Team at Amazon acts as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.
Key Responsibilities
- Manage attendance, behavior, and performance of 5-15 AHS Risk Specialists through effective 1:1 meetings, coaching, and mentorship.
- Implement performance goals, monitor, and evaluate against pre-set goals, implementing action plans to resolve performance barriers as needed.
- Partner with AHS Program Management to execute daily staffing plans, identify, and report significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Manage multiple high-visibility and complex cross-functional projects, resolving conflicts, and assessing the impact of strategic initiatives.
Requirements
- Business proficient fluency in both written and verbal English and German, French, Italian, or Spanish languages.
- Previous experience in direct people management, possessing essential leadership traits.
- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
- Demonstrates ability to analyze data, using the data to drive decision making and problem solving.
- Fosters a positive team environment and collaboration within the site and globally.
- Easily approachable and cooperative; a team player that easily gains the trust and support of specialists and peers.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility, good grace, and a bias for action.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Demonstrates effective communication, composure, and professional attitude maintaining the highest standards of work ethics.
Preferred Qualifications
- Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon Leadership Principles.
- Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for AHS Risk Specialist engagement, fostering teamwork and collaboration towards achieving team goals.
- Demonstrated ability to lead by example, motivate others to excellence, and insist on the highest standards around performance, behaviors, and Seller interactions.
- Demonstrated analytical and quantitative skills to use data and metrics to back up assumptions and develop business cases.
- Proven ability to take ownership, self-motivate, and deliver results in highly ambiguous environments.
- At least 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc.
- Bachelor's Degree.
About Amazon
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
