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Risk Operations Manager, Account Health Support Specialist
hace 2 meses
About the Role
The Risk Operations Manager within the Account Health Support (AHS) Team at Amazon serves as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform, predicting their needs before they recognize them, creating innovative self-help tools, and providing solutions to help our partners better serve their customers.
Key Responsibilities
- Drive efficiencies and create a high-performance culture that motivates AHS Risk Specialists to demonstrate levels of ownership, accountability, and seller advocacy.
- Provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals.
- Work across teams and Operations organization at country, regional, and/or cross-regional level to drive improvements and enablers to implement solutions specialist engagement, seller experience, AHS process workflow, and performance metrics.
- Support risk assessments, escalation, and mitigation strategies, identifying opportunities to improve our processes and controls to mitigate risk and improve financial and operational performance.
- Contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them.
- Lead medium to large complex, cross-functional strategic projects and opportunities, engaging with global partners and driving improvements and identifying key investment areas for the workforce and prioritizing based on Account Health Support program needs.
About Mygwork
Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We strive to create a workplace that values diversity, equity, and inclusion, and we are committed to providing a safe and supportive environment for all employees.
