Risk Operations Manager, Account Health Support Specialist
hace 6 días
We are seeking a highly skilled Risk Operations Manager to join our Account Health Support team at Amazon. As a Risk Operations Manager, you will be responsible for driving efficiencies and creating a high-performance culture that motivates our AHS Risk Specialists to demonstrate levels of ownership, accountability, and seller advocacy.
Key Responsibilities- Manage attendance, behavior, and performance of 5-15 AHS Risk Specialists through effective 1:1 meetings, coaching, and mentorship.
- Implement performance goals, monitor and evaluate against pre-set goals, and implement action plans to resolve performance barriers as needed.
- Partner with AHS Program Management to execute daily staffing plans, identify and report significant volume and capacity changes, and make just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Maintain a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Manage multiple high-visibility and complex cross-functional projects, resolving conflicts and assessing the impact of strategic initiatives.
- Business proficient fluency in both written and verbal English and German, French, Italian, or Spanish languages.
- Previous experience in direct people management, possessing essential leadership traits.
- Strong interpersonal and communication skills, with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
- Demonstrates ability to analyze data, using the data to drive decision making and problem solving.
- Fosters a positive team environment and collaboration within the site and globally.
- Easily approachable and cooperative, a team player that easily gains the trust and support of specialists and peers.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility, good grace, and a bias for action.
- Demonstrates effective communication, composure, and professional attitude, maintaining the highest standards of work ethics.
- Solution-focused, with passion for people leadership and a drive to nurture a culture of innovation, reinforcing the value of the Amazon Leadership Principles.
- Excels at providing coaching and mentoring to others, with a goal of achieving success. Advocate for AHS Risk Specialist engagement, fostering teamwork and collaboration towards achieving team goals.
- Demonstrated ability to lead by example, motivate others to excellence, and insist on the highest standards around performance, behaviors, and seller interactions.
- Demonstrated analytical and quantitative skills to use data and metrics to back up assumptions and develop business cases.
- Proven ability to take ownership, self-motivate, and deliver results in highly ambiguous environments.
- At least 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc.
- Bachelor's Degree.
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Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Risk Operations Manager, Account Health SupportAbout the Role:We are seeking a highly skilled Risk Operations Manager to join our Account Health Support team at Amazon. As a Risk Operations Manager, you will be responsible for providing world-class support to our business partners, predicting their needs, and creating innovative solutions to help...
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Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Risk Operations Manager, Account Health SupportAbout the Role:We are seeking a highly skilled Risk Operations Manager to join our Account Health Support team at Amazon. As a Risk Operations Manager, you will be responsible for providing world-class support to our business partners, predicting their needs, and creating innovative solutions to help...
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Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryThe Risk Operations Manager within the Account Health Support (AHS) Team serves as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.Key ResponsibilitiesDrive efficiencies and create a high-performance culture that motivates AHS Risk Specialists...
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Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryThe Risk Operations Manager within the Account Health Support (AHS) Team serves as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.Key ResponsibilitiesDrive efficiencies and create a high-performance culture that motivates AHS Risk Specialists...
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Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob SummaryAmazon Spain Services, S.L.U. is seeking a highly skilled Risk Operations Manager to join our Account Health Support team. As a Risk Operations Manager, you will be responsible for driving efficiencies and creating a high-performance culture that motivates AHS Risk Specialists to demonstrate levels of ownership, accountability, and seller...
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Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob SummaryAmazon Spain Services, S.L.U. is seeking a highly skilled Risk Operations Manager to join our Account Health Support team. As a Risk Operations Manager, you will be responsible for driving efficiencies and creating a high-performance culture that motivates AHS Risk Specialists to demonstrate levels of ownership, accountability, and seller...
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Barcelona, Barcelona, España Amazon A tiempo completo**Job Summary**Amazon is seeking a highly skilled Risk Operations Manager to join our Account Health Support team. As a key member of our team, you will be responsible for driving efficiencies and creating a high-performance culture that motivates our Risk Specialists to demonstrate ownership, accountability, and seller advocacy.**Key...
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Barcelona, Barcelona, España Amazon A tiempo completo**Job Summary**Amazon is seeking a highly skilled Risk Operations Manager to join our Account Health Support team. As a key member of our team, you will be responsible for driving efficiencies and creating a high-performance culture that motivates our Risk Specialists to demonstrate ownership, accountability, and seller advocacy.**Key...
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Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleWe are seeking a highly skilled Risk Operations Manager to join our Account Health Support team at Amazon Spain Services, S.L.U. As a Risk Operations Manager, you will play a critical role in ensuring the smooth operation of our business by identifying and mitigating risks, driving process improvements, and leading cross-functional projects.Key...
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Barcelona, Barcelona, España Mygwork A tiempo completoAbout the RoleThis is a challenging and rewarding opportunity to join the Amazon team as a Risk Operations Manager, Account Health Support. As a key member of the Account Health Support (AHS) team, you will play a critical role in ensuring the success of our business partners and driving growth for Amazon.Key ResponsibilitiesLead a High-Performing Team:...
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Barcelona, Barcelona, España Mygwork A tiempo completoAbout the RoleThis is a challenging and rewarding opportunity to join the Amazon team as a Risk Operations Manager, Account Health Support. As a key member of the Account Health Support (AHS) team, you will play a critical role in ensuring the success of our business partners and driving growth for Amazon.Key ResponsibilitiesLead a High-Performing Team:...
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Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionJob Summary:The Account Health Support Operations Manager will serve as the primary interface between Amazon and our business partners, providing world-class support to Sellers selling on the Amazon platform. This role requires a high level of ownership, accountability, and seller advocacy to enable a remarkable Seller experience.Key...
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Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleThe Risk Operations Manager within the Account Health Support (AHS) Team at Amazon acts as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.Key ResponsibilitiesManage attendance, behavior, and performance of 5-15 AHS Risk Specialists through...
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