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First Line Support Specialist
hace 2 meses
**About the Role**
We are seeking a highly skilled and motivated First Line Support Specialist to join our Global Service Desk in Spain. As a key member of our team, you will be responsible for providing exceptional customer support and resolving IT issues for users across Europe.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Resolve IT issues and escalate complex problems to senior technicians
- Collaborate with internal teams to ensure seamless service delivery
- Stay up-to-date with the latest IT trends and technologies
Requirements:
- Native or fluent in Dutch and advanced level of Spanish and English
- Interest in learning about IT and problem-solving
- Positive attitude, logical thinking, and excellent communication skills
- Ability to work in a team and respect time schedules
What We Offer:
- Remote work 80% of the time, with 4 days/month on-site
- Shifts rotation: 8AM - 5PM Monday-Friday, one hour less on Fridays
- Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months
- Annual salary of 20,535.87€ gross/year
- International environment with career development opportunities
- Access to VIP District: gym discounts, restaurants, car wash, etc.
Conocimientos:
- Analytical Skills
- Good Problem Solving
- Innovation
- Customer Support
