First Line IT Support Specialist
hace 1 mes
As a First Line Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.
Key Responsibilities:- Provide technical support via phone, email, and ticketing system
- Resolve IT issues for our partners and customers
- Document and log calls on the ticketing tool
- Delegate complex issues to senior teams
- Maintain high customer satisfaction levels
- Communicate effectively with team members and departments
- Native or fluent in Dutch and advanced level of Spanish and English
- Interest in learning about IT and technology
- Positive attitude, problem-solving skills, and logical thinking
- Excellent communication and customer service skills
- Ability to work in a team environment
- Punctuality and respect for time schedules
- Remote work 80% of the time, with 4 days/month on-site
- Shift rotation: 8AM-5PM, Monday-Friday, with one hour less on Fridays
- Ticket restaurant (€1100/year) and private health insurance after 6 months
- Annual salary of €20,535
Our client is a leading independent provider of IT Consultancy services, operating across Europe, South Africa, Asia, and the Americas. They offer support in over 30 languages and are looking for new employees to reinforce their IT Helpdesk team in Barcelona.
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