First Line IT Support Specialist

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo
Job Title: First Line Analyst

As a First Line Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide technical support via phone, email, and ticketing system
  • Resolve IT issues for our partners and customers
  • Document and log calls on the ticketing tool
  • Delegate complex issues to senior teams
  • Maintain high customer satisfaction levels
  • Communicate effectively with team members and departments
Requirements:
  • Native or fluent in Dutch and advanced level of Spanish and English
  • Interest in learning about IT and technology
  • Positive attitude, problem-solving skills, and logical thinking
  • Excellent communication and customer service skills
  • Ability to work in a team environment
  • Punctuality and respect for time schedules
What We Offer:
  • Remote work 80% of the time, with 4 days/month on-site
  • Shift rotation: 8AM-5PM, Monday-Friday, with one hour less on Fridays
  • Ticket restaurant (€1100/year) and private health insurance after 6 months
  • Annual salary of €20,535
Our Company:

Our client is a leading independent provider of IT Consultancy services, operating across Europe, South Africa, Asia, and the Americas. They offer support in over 30 languages and are looking for new employees to reinforce their IT Helpdesk team in Barcelona.



  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job Title: First Line AnalystAbout the Role:We are seeking a highly motivated and detail-oriented First Line Analyst to join our IT Helpdesk team in Barcelona. As a First Line Analyst, you will be the first point of contact for our customers, providing technical support and resolving IT issues in a timely and professional manner.Key Responsibilities:Provide...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job Title: First Line AnalystAbout the Role:We are seeking a highly motivated and detail-oriented First Line Analyst to join our IT Helpdesk team in Barcelona. As a First Line Analyst, you will be the first point of contact for our customers, providing technical support and resolving IT issues in a timely and professional manner.Key Responsibilities:Provide...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job Title: First Line AnalystAbout the Role:We are seeking a highly motivated and detail-oriented First Line Analyst to join our IT Helpdesk team in Barcelona. As a First Line Analyst, you will be the first point of contact for our customers, providing technical support and resolving IT issues in a timely and professional manner.Key Responsibilities:Provide...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job Title: First Line AnalystAbout the Role:We are seeking a highly motivated and detail-oriented First Line Analyst to join our IT Helpdesk team in Barcelona. As a First Line Analyst, you will be the first point of contact for our customers, providing technical support and resolving IT issues in a timely and professional manner.Key Responsibilities:Provide...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused First Line Support Specialist to join our team at Blu Selection. As a key member of our IT Helpdesk team, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesRespond to and resolve technical issues via phone, email, and ticketing systemProvide...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused First Line Support Specialist to join our team at Blu Selection. As a key member of our IT Helpdesk team, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesRespond to and resolve technical issues via phone, email, and ticketing systemProvide...


  • Barcelona, Barcelona, España Computacenter A tiempo completo

    Location: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...

  • IT Support Specialist

    hace 2 semanas


    Barcelona, Barcelona, España Blu Selection A tiempo completo

    IT Support SpecialistWe are seeking an IT Support Specialist to join our team in Barcelona. As an IT Support Specialist, you will be responsible for providing first-line support across the EMEA region, managing incidents and service requests, and ensuring excellent customer service.Key Responsibilities:Provide first-line support across the EMEA regionManage...

  • IT Support Specialist

    hace 2 semanas


    Barcelona, Barcelona, España Krell Consulting & Training A tiempo completo

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Krell Consulting & Training. As an IT Support Specialist, you will be responsible for providing first-line support to end-users, resolving hardware and software incidents, and managing desktops, laptops, and other peripherals.Key Responsibilities:- Provide...


  • Barcelona, Barcelona, España Computacenter A tiempo completo

    Location: Spain - Barcelona | Job-ID: | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain, we are...


  • Barcelona, Barcelona, España Computacenter A tiempo completo

    Location: Spain - Barcelona | Job-ID: | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain, we are...

  • IT Support Specialist

    hace 3 semanas


    Barcelona, Barcelona, España Bmat Music Innovators A tiempo completo

    Job Title: IT Support SpecialistJoin Bmat Music Innovators as an IT Support Specialist and play a vital role in ensuring the smooth operation of our technology infrastructure. As a key member of our IT Ops & Security team, you will provide first-line support for all IT-related issues, collaborating closely with various departments to achieve our...

  • IT Support Specialist

    hace 3 semanas


    Barcelona, Barcelona, España Bmat Music Innovators A tiempo completo

    Job Title: IT Support SpecialistJoin Bmat Music Innovators as an IT Support Specialist and play a vital role in ensuring the smooth operation of our technology infrastructure. As a key member of our IT Ops & Security team, you will provide first-line support for all IT-related issues, collaborating closely with various departments to achieve our...

  • IT Support Specialist

    hace 1 semana


    Barcelona, Barcelona, España Exact It Consulting A tiempo completo

    About the Role:As a key member of our IT team, you will play a vital role in ensuring the smooth operation of our IT systems and infrastructure. The IT Support Technician is responsible for delivering exceptional IT support to our end-users and administration of our IT systems.Key Responsibilities:Provide first-line IT support via telephone and emailOffer...

  • IT Support Specialist

    hace 3 semanas


    Barcelona, Barcelona, España Bmat Music Innovators A tiempo completo

    Job Title: IT Support SpecialistJoin Bmat Music Innovators as an IT Support Specialist and play a crucial role in helping the company achieve its objectives. As a key member of the IT Ops & Security team, you will be responsible for providing first-line support for all IT-related issues.Key Responsibilities:Assist with on-boardings and off-boardings,...

  • IT Support Specialist

    hace 3 semanas


    Barcelona, Barcelona, España Bmat Music Innovators A tiempo completo

    Job Title: IT Support SpecialistJoin Bmat Music Innovators as an IT Support Specialist and play a crucial role in helping the company achieve its objectives. As a key member of the IT Ops & Security team, you will be responsible for providing first-line support for all IT-related issues.Key Responsibilities:Assist with on-boardings and off-boardings,...

  • IT Support Specialist

    hace 3 semanas


    Barcelona, Barcelona, España Krell Consulting & Training A tiempo completo

    IT Helpdesk SpecialistAt Krell Consulting & Training, we are seeking an experienced IT Helpdesk Specialist to join our team. As a key member of our support team, you will be responsible for providing first-line technical support to our clients.Key Responsibilities:Provide ICT Service Desk support to end-usersManage desktops, laptops, printers, and other...

  • IT Support Specialist

    hace 3 semanas


    Barcelona, Barcelona, España Krell Consulting & Training A tiempo completo

    IT Helpdesk SpecialistAt Krell Consulting & Training, we are seeking an experienced IT Helpdesk Specialist to join our team. As a key member of our support team, you will be responsible for providing first-line technical support to our clients.Key Responsibilities:Provide ICT Service Desk support to end-usersManage desktops, laptops, printers, and other...

  • IT Support Specialist

    hace 2 semanas


    Barcelona, Barcelona, España Exact It Consulting A tiempo completo

    About TFS HealthScienceTFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions.Job SummaryWe are seeking a skilled...

  • IT Support Specialist

    hace 1 semana


    Barcelona, Barcelona, España Bmat Music Innovators A tiempo completo

    About the RoleAs an IT Support Specialist at Bmat Music Innovators, you will play a vital role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide first-line support for all IT-related issues, ensuring that our team members can work efficiently and effectively.Key Responsibilities• Assist with on-boardings and...