Senior Customer Service Administrator
hace 1 mes
Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.
Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for processing orders received through various channels, coordinating order processing, invoicing and delivery whilst fostering strong relationships with customers.
Key Responsibilities- Accurate and timely processing of orders received through various channels
- Managing the entire order fulfillment cycle, from sales order entry to customer satisfaction
- Ensuring accurate and on-time invoicing for all orders
- Coordinating order processing, delivery, and dispatch with freight forwarders
- Serving as a liaison between customers and sales teams
- Collaborating with cross-functional teams to resolve issues related to orders
- Optimizing delivery performance and managing backorders
- Ensuring compliance with financial policies and procedures, participating in continuous improvement activities
- Exceptional attention to detail to ensure accurate and timely processing of orders received through various channels
- Strong analytical and data-driven mindset with experience in using data and analytics to inform decision-making
- Excellent communication, interpersonal, and problem-solving skills
- Ability to manage multiple tasks and priorities to ensure on-time, in-full delivery, and optimize delivery performance by managing and overseeing backorders
- Advanced Excel Skills: Advanced formula creation, pivot table creation and manipulation and data analysis and visualization using Excel. Experience with VBA programming for automating tasks and creating macros is a plus
- Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing
- Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP)
Arxada is an equal opportunity employer.
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