Technical Account Manager

hace 18 horas


Gasteiz Vitoria, Álava, España Fortinet A tiempo completo
Technical Account Manager Opportunity

We are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for building and maintaining long-term relationships with our key enterprise customers.

Your primary focus will be on providing technical guidance and support to our customers, helping them to optimize their customer experience and achieve their strategic objectives.

Key responsibilities will include developing a deep understanding of the customer's business and technical needs, providing technical information and guidance, and running advanced troubleshooting on our full range of products.

You will also be responsible for taking initiatives and ownership of customer incidents, managing customer communications and expectations, and participating in customer conference calls or face-to-face meetings.

To be successful in this role, you will need to have a strong understanding of data networking protocols, security products and technologies, and troubleshooting and problem-solving skills.

You will also need to have experience in a technical support position with a telco or large enterprise space, as well as strong interpersonal and communication skills.

Fluency in English and Spanish is essential, and Fortinet certification NSE4, NSE5, NSE7, NSE8 is a distinct advantage.

Requirements
  • Minimum of 6 years of experience in a technical support/post-sales role
  • Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience
  • Fortinet certification NSE4, NSE5, NSE7, NSE8 is a distinct advantage


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