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Technical Support Manager
hace 2 meses
Location: Remote
Reporting to: Technical Support Director
Role Type: Full-time
About the RoleWe are seeking an experienced Technical Support Manager to join our team at Wireless Logic Group. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, providing technical support to customers, and ensuring that our customers receive exceptional service.
Key Responsibilities- Lead and manage a team of technical support engineers, providing guidance and support as needed.
- Provide technical support to customers via phone, email, and other communication channels.
- Develop and implement training programs for technical support engineers.
- Collaborate with the sales team to provide technical support and assistance with sales proposals.
- Stay up-to-date on the latest networking technologies and trends.
- Identify and resolve technical support issues, and implement preventive measures to reduce the number of support tickets.
- Bachelor's degree in a technical field (telecommunications, computer science, or similar).
- Solid networking knowledge (CCNP or similar is ideal).
- 3+ years of experience in technical support or network management.
- Experience with operators would be a plus, preferably with experience working with networks (preferably Cisco).
- Experience in network architectures, cloud services, AWS, Azure, Google cloud, etc.
- Experience and learning capacity in IT infrastructures developed on local servers.
- Experience in design and programming of hardware and firmware for electronic devices.
- Experience and knowledge in programming equipment and communication modules by AT commands.
- Expertise in management, monitoring, and installation of industrial 4G routers is a plus.
- Python programming and web development experience is a plus.
- Proficiency in English and Spanish.
- Ability to manage and mentor technical teams.
- Problem-solving and analytical skills.
- Full training and ongoing support.
- The tools you need to grow and develop in your role.
- A company with a heart and who genuinely values and respects its employees.
- 25 days holiday.
- Private Medical Insurance.
- Employee assistance program.
