Technical Support Manager
hace 4 semanas
Job Title: Technical Support Manager
Location: Wireless Logic Group
Job Type: Permanent
Hours: 40 hours Mon-Fri
About the Role:
We are seeking a highly skilled Technical Support Manager to join our team at Wireless Logic Group. As a Technical Support Manager, you will be responsible for leading and managing our technical support team, providing technical support to customers, and partnering with our sales team.
Key Responsibilities:
- Provide technical support to customers, including troubleshooting network problems, diagnosing hardware and software issues, and providing guidance on how to resolve technical issues.
- Manage the technical support team, including hiring, training, and evaluating technical support staff.
- Partner with the sales team, including providing technical support to sales staff, assisting with the preparation of technical proposals, and participating in sales meetings.
- Maintain a strong understanding of networking technologies, including staying up-to-date on the latest networking technologies and trends.
- Develop and implement training programs for technical support staff.
- Identify and resolve technical support issues, including identifying and resolving recurring technical support issues, and implementing preventive measures to reduce the number of support tickets.
Requirements:
- Bachelor's degree in a technical field, such as telecommunications, computer science, or a similar field.
- Solid networking knowledge, including CCNP or a similar certification.
- 3+ years of experience in technical support or network management.
- Experience with operators, preferably with experience working with networks, such as Cisco.
- Experience in network architectures, cloud services, AWS, Azure, Google Cloud, etc.
- Experience and learning capacity in IT infrastructures developed on local servers.
What We Offer:
We offer a competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced Technical Support Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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