Salesforce Technical Lead
hace 7 días
Technical Lead - Salesforce Implementation
Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to Marketing and providing a unique Customer Relationship, mainly focused on Innovation.
Main Responsibilities:
- Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.
- Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.
- Detect and notify risks in the technical management of project/client profitability.
- Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.
- Ensure the fulfillment of the project's technical objectives.
- Ensure compliance with the agreed software quality standards with Omega's Technical Management.
- Supervise the effort estimations of the development and support team during the testing phase of a project.
- Collaborate with the PM/DM in project demos for the client.
- Ensure the final delivery of technical documentation for a project.
- Participate in the development and training of the technical team, advising them to improve their technical skills.
- Identify possible technical Up & Cross Selling opportunities.
- Identify possible methodological improvements for the technical team.
- Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.
Required Experience:
- 3+ years participating in the full lifecycle of Salesforce.com implementations.
- Experience in Salesforce.com projects.
- Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud.
- Experience with agile methodologies.
- High level of English.
About Us:
We are a 360 solutions company that accelerates business experience (BX) for our customers. Our solutions enable business transformation and acceleration through technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics, or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing, but also #Education, #NonProfit, #NGO, etc. We are one of the top 3 partners of #Salesforce in Europe
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