Salesforce Service Cloud Voice Technical Architect

hace 1 semana


Gasteiz Vitoria, Álava, España Omega Crm A tiempo completo

Role Overview

Omega CRM, a leading provider of Customer Experience services, seeks a skilled Salesforce Service Cloud Voice Technical Lead. In this position, you will be responsible for leading CTI integrations and associated software in various CRM implementations. Our team is dedicated to innovation and exceptional customer experiences.



Main Responsibilities

- Lead CTI integrations and associated software in different CRM implementations
- Support sales teams in opportunities requiring CTI integration, Contact Centre solutions, Voice, and Multichannel solutions
- Collaborate with the Innovation area in CTI and Voice and Multichannel expertise
- Evaluate alternatives, proofs of concept, or new technologies related to voice in the CRM environment
- Enter the Salesforce environment, leading projects and supporting services related to Contact Centre and Customer Services
- Coordinate and follow-up the integrations development team (REST, SOAP, API)
- Participate in analysis, documentation, tests, and support tasks according to project/client needs
- Act as an internal and external consultant in CTI environments
- Be the point of contact with CTI vendors for CRM project incorporation
- Work with different environments/technologies (Google, AWS, Microsoft); high percentage of assignments will be oriented towards Salesforce-based application implementation, maintenance, and development tasks



Requirements

- Minimum 3 years of experience in a similar role
- 5+ years of experience in projects/maintenance of CTI solutions
- Experience in Salesforce Service Cloud Voice
- High level of English



About Us

Our mission is to accelerate the business experience (BX) of our customers. We provide 360 solutions for business transformation and acceleration through technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics, or #Marketing. We target companies from various sectors, and we are a top 3 partner of #Salesforce in Europe.



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