SAP Cloud Success Partner

hace 2 días

Barcelona, Barcelona, España Sap Se A tiempo completo
Job Title: Virtual Customer Success Partner

At SAP, we're committed to helping our customers succeed in the digital age. As a Virtual Customer Success Partner, you'll play a critical role in optimizing customer onboarding and adoption processes to improve renewal rates, customer satisfaction, and customer success in the Digital customer segment.

Key Responsibilities:
  • Engage with a large portfolio of customers across different SAP cloud solutions, assisting and guiding them through the different phases of the lifecycle, including onboarding, adoption, value realization, and renewal.
  • Pursue high standards of customer engagement and satisfaction, focusing on customer loyalty by sharing tools, processes, and best practices.
  • Empathize with every aspect of the customer experience, putting customers' needs first.
  • Build and leverage a network of key internal stakeholders from different functions to support customer success.
  • Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  • Monitor effectiveness and syndicate best practices for digital customer engagement to improve customer onboarding, NPS, adoption, reference-ability, renewal rates, and upsells.
Requirements:
  • 3+ years of experience in a client-facing role, ideally Pre-Sales or Customer Success, managing relationships with global, complex organizations, working with Cloud Business SaaS solutions.
  • Previous experience working with SAP cloud SaaS solutions like ERP Cloud, DSC, HXM, CX, ISBN, BTP would be a distinct advantage.
  • Experience working in the IT (software) industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management, and Consulting would be an advantage.
Location:

Barcelona

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