Virtual Customer Success Partner

hace 2 días

Barcelona, Barcelona, España SAP A tiempo completo

About the Role

The SAP Cloud Success Services organization is aiming to create a leading-edge customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP to our customers after they have purchased an SAP solution.

Key Responsibilities

  1. Engage with a large portfolio of customers across different SAP cloud solutions, assist and guide them through the different phases of the lifecycle including onboarding, adoption, value realization, and renewal.
  2. Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes, and best practices.
  3. Empathize with every aspect of the customer experience, putting customers' needs first.
  4. Build and leverage a network of key internal stakeholders from different functions that can support customer success.
  5. Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  6. Monitor effectiveness and syndicate best practices for digital customer engagement as they relate to improving customer onboarding, NPS, adoption, reference-ability, renewal rates, and upsells.

Requirements

  1. Location: Remote (Barcelona preferred)
  2. 3+ years of experience in a client-facing role, ideally Pre-Sales or Customer Success, managing relationships with global, complex organizations, working with Cloud Business SaaS solutions.
  3. Previous experience working with SAP cloud SaaS solutions like S4HC, DSC, HXM, CX, Ariba would be a distinct advantage.
  4. Experience working in the IT (software) industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management, and Consulting would be an advantage.
  5. Commercial experience including developing and executing account management plans.
  6. Experience managing high volumes of customer engagements.
  7. Proven ability to work with virtual/social tools to engage with customers.
  8. Proven experience working with diverse, cross-functional organizations, both virtually and globally.
  9. Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment.
  10. Strong orientation to teamwork and collaboration.
  11. Proven ability to network across SAP.

  • Virtual Customer Success Partner

    hace 4 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About UsSAP is a leading provider of enterprise software solutions, enabling businesses to run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for helping others.About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP,...

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About UsSAP is a leading provider of enterprise software solutions, enabling businesses to run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for helping others.About the RoleWe are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP,...

  • Virtual Customer Success Partner

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the Role:The SAP Cloud Success organization is seeking a highly skilled Virtual Customer Success Partner to create an industry-leading customer engagement experience. This role will provide an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP to our customers after they have purchased an SAP solution.Key...

  • Virtual Customer Success Partner

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the Role:The SAP Cloud Success organization is seeking a highly skilled Virtual Customer Success Partner to create an industry-leading customer engagement experience. This role will provide an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP to our customers after they have purchased an SAP solution.Key...

  • Virtual Customer Success Partner

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.Key ResponsibilitiesOptimize customer onboarding and adoption...

  • Virtual Customer Success Partner

    hace 6 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.Key ResponsibilitiesOptimize customer onboarding and adoption...

  • Virtual Customer Success Partner

    hace 1 día

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.Key ResponsibilitiesOptimize customer onboarding and adoption...

  • Virtual Customer Success Partner

    hace 1 día

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers.Key ResponsibilitiesOptimize customer onboarding and adoption...

  • Virtual Customer Success Partner

    hace 1 mes

    Barcelona, Barcelona, España SAP A tiempo completo

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the Role:The SAP Cloud Success organization is dedicated to delivering an exceptional customer experience through a comprehensive and scalable methodology. As a Virtual Customer Success Partner, you will play a critical role in optimizing customer onboarding and adoption processes, driving renewal rates, customer satisfaction, and success in the...

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the Role:The SAP Cloud Success organization is dedicated to delivering an exceptional customer experience through a comprehensive and scalable methodology. As a Virtual Customer Success Partner, you will play a critical role in optimizing customer onboarding and adoption processes, driving renewal rates, customer satisfaction, and success in the...

  • Virtual Customer Success Partner

    hace 7 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the Role:SAP is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will play a critical role in delivering exceptional customer experiences and driving business growth for our clients.Key Responsibilities:Engage with a large portfolio of customers across different SAP cloud solutions,...

  • Virtual Customer Success Partner

    hace 7 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the Role:SAP is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will play a critical role in delivering exceptional customer experiences and driving business growth for our clients.Key Responsibilities:Engage with a large portfolio of customers across different SAP cloud solutions,...

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Virtual Customer Success Partner to join our Cloud Success organization. As a Virtual Customer Success Partner, you will play a critical role in creating an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and...

  • Virtual Customer Success Partner

    hace 3 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Virtual Customer Success Partner to join our Cloud Success organization. As a Virtual Customer Success Partner, you will play a critical role in creating an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and...

  • Virtual Customer Success Partner

    hace 5 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job Summary: We are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success Services organization. As a key member of our team, you will play a critical role in creating an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and...

  • Virtual Customer Success Partner

    hace 5 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job Summary: We are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success Services organization. As a key member of our team, you will play a critical role in creating an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and...

  • Virtual Customer Success Partner

    hace 1 día

    Barcelona, Barcelona, España SAP A tiempo completo

    We foster a collaborative and innovative work environment at SAP, where our team members are empowered to drive business growth and customer satisfaction. Our company culture is built on a shared passion for excellence and a commitment to helping our customers succeed.Key Objectives: The SAP Cloud Success organization aims to create a leading-edge digital...

  • Virtual Customer Success Partner

    hace 2 días

    Barcelona, Barcelona, España SAP A tiempo completo

    We foster a collaborative and innovative work environment at SAP, where our team members are empowered to drive business growth and customer satisfaction. Our company culture is built on a shared passion for excellence and a commitment to helping our customers succeed.Key Objectives: The SAP Cloud Success organization aims to create a leading-edge digital...

  • Virtual Customer Success Partner

    hace 5 días

    Barcelona, Barcelona, España SAP SE A tiempo completo

    About the RoleThe SAP Cloud Success organization is aiming to create a leading-edge virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP to our customers. Virtual Customer Success Partners will use a low-touch/virtual engagement approach to provide an excellent...