Technical Support Manager

hace 3 semanas


Zaragoza, Zaragoza, España Ingenico Group A tiempo completo
Job Title: Technical Support Manager

At Ingenico Group, we are seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for managing the repair and technical support team to ensure the resolution of field and customer incidents.

Key Responsibilities:
  • Manage the repair and technical team, including direct contact with the subcontract partner
  • Lead weekly production meetings to review capacity, output, and SLA performance
  • Be accountable for all aspects of the Iberian repair centers' performance, covering delivery, quality, and financial aspects
  • Gather and analyze data to support business reviews, including weekly performance reviews and monthly financial reviews
  • Provide technical support to internal departments, customers, and partners
  • Ensure the correct resolution of incidents in the field
  • Provide training of new products to partners
  • Ensure the correct functioning of services like the software catalogue or remote keyloading
  • Continuously check PCI compliance and participate in PCI audits
Requirements:
  • Technical degree from University or degree in Engineering
  • At least 3 years in a technical position (aftersales or R&D) and at least 2 years managing teams
  • Operational level of English (B2/C1) and fluent Spanish
  • Knowledge about repair activities
  • Ability to be assertive and communicate effectively
  • Ability to work on your own initiative to demanding timescales
  • Experience in data analysis and report generation
What We Offer:

We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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