Technical Support Specialist

hace 1 semana

Valencia, Valencia, España Blu Selection A tiempo completo

About Blu Selection

We are a dynamic and ambitious company based in Valencia, Spain, specializing in the fintech sector. Our team is passionate about delivering exceptional customer experiences and driving innovation in the industry.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in supporting our B2B clients in their mission to plan their financial future.

Key Responsibilities

  • Provide exceptional customer support to B2B clients through various communication channels, including email, chat, and phone.
  • Collaborate with colleagues to continuously improve the customer experience and identify opportunities for growth.
  • Manage and resolve payment inquiries from sellers and buyers through various client platforms.
  • Troubleshoot and resolve technical issues, and implement innovative solutions to improve customer satisfaction.
  • Monitor and improve business processes to enhance the customer journey and satisfaction.

Requirements

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
  • Excellent communication and problem-solving skills.
  • Proactive and solution-oriented approach.
  • Interest in working in an ambitious team and contributing to the company's growth.

What We Offer

  • A dynamic and supportive work environment with a team of like-minded professionals.
  • Opportunities for professional growth and development in the fintech industry.
  • A comprehensive benefits package, including Spanish classes, fitness bootcamps, and mindfulness classes.
  • A chance to work with a cutting-edge technology startup and contribute to its success.

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