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Exoticca is a dynamic and multicultural company that specializes in creating and distributing unique travel experiences. Our mission is to provide our clients with unforgettable adventures at unbeatable prices. We are a rapidly growing organization backed by top investors, and we are seeking talented individuals to join our team.
Job DescriptionWe are looking for a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing top-notch support to our employees, focusing on our call center operations in multiple time zones. You will work with a range of tools and technologies to ensure seamless support and maintain our equipment stock.
Key Responsibilities- Provide in-situ and remote support to users
- Manage equipment stock and prepare Windows, Linux, and macOS computers
- Grant and revoke access to our platforms as needed
- Support and maintain meeting rooms and events
- Stay up-to-date with security best practices and create documentation for users and the team
- At least 1 year of experience in a similar role
- Basic knowledge of networking and experience with Windows 10 and the Office suite
- Knowledge of macOS and Linux is a plus
- Experience with Jira and Unifi is a plus
- Fluent English language skills
- Based in Barcelona
- Nice to have: CCNA, CFGM SMX, or higher, VoIP knowledge, and experience supporting Call Center
- Competitive compensation package
- Flexible compensation management for diet, transportation, and private health insurance
- Hybrid work model with offices in Barcelona city
- Permanent contract from the start
- Travel packages at reduced prices
- Referral bonus
- Unlimited coffee, team lunches, English lessons, and bi-annual company parties
Exoticca is an equal opportunity employer. We value diversity and inclusiveness and do not discriminate based on any protected characteristic.
