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Multilingual Support Specialist with German Proficiency
hace 2 meses
About CPM International
CPM International is a global company with a presence in over 30 countries, offering tailored multilingual support to diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.
Our Client
Our client is a leading provider of innovative solutions that support the benefits of healthy feet, promoting freedom, agility, and well-being. They strive to provide effective and reliable solutions to keep feet healthy and pain-free.
Job Responsibilities
- Collaborate with consumers to answer product information requests and resolve queries in a professional manner.
- Analyze customer problems and offer individual solutions, putting yourself in their shoes.
- Provide an omnichannel service to consumers via various channels.
- Develop a deep understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
Requirements
What Skills & Experience Will You Bring?
- A fluent level of German with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- The ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
Benefits
What Do We Offer?
- A competitive salary.
- Top performance incentives.
- A bonus after a certain period.
- A generous holiday package.
- Paid bank holidays and extra days off.
- A hybrid work arrangement with a mix of office and remote work.
- Ongoing training and development opportunities.
- An Employee Assistance Program and Employee Benefits Club.
- The option to sign up for discounted private health insurance.
- A referral program and access to LinkedIn training and courses.
