Customer Success Manager
hace 2 semanas
About the Role:
We are seeking a seasoned Customer Success Manager to join our team at Monte Carlo, the data reliability company. As a Customer Success Manager, you will play a critical role in driving adoption and growth across our existing customer base.
Key Responsibilities:
- Drive Customer Success: Proactively drive activities to ensure scope and quality of goals are achieved, and identify new use cases per account to ensure adoption of best practices by the customer.
- Expand Customer Relationships: Take a proactive approach to expansion opportunities and openly ask discovery questions frequently across different stakeholders to build strong relationships and create mutual trust.
- Grow Revenue: Successfully carry out the full-sales cycle for any growth opportunities in existing customer accounts, including expansion and renewal negotiations.
- Advise Customers: Act as an advisor to customers to ensure they are leveraging Monte Carlo effectively to drive greater value realization.
- Monitor and Analyze: Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
- Develop Solutions: Identify trends for common customer challenges or behaviors and actively develop ways to address them at scale.
- Collaborate Cross-Functionally: Collaborate cross-functionally across internal Monte Carlo teams (Support, Product, Finance, and Marketing) to drive customer success.
About You:
We are looking for a seasoned Customer Success Manager with strong communication skills and excellent attention to detail. You should be motivated by building long-term and long-lasting relationships with technical data partners, driven by the opportunity to make a visible impact with your work, and customer-minded, always aiming to provide the most value possible in every interaction.
About Monte Carlo:
As businesses increasingly rely on data to power digital products and drive better decision-making, it's mission-critical that this data is accurate and reliable. Monte Carlo is the creator of the industry's first end-to-end Data Observability platform, named an Inc. Best Workplace for 2024, a DBTA Readers Choice for Best Data Observability Solution for 2024, a G2 Best Product for 2023, and the 'New Relic for data' by Forbes.
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