Customer Success Manager

hace 2 semanas


Cádiz, Cádiz, España Monte Carlo A tiempo completo

About the Role:

We are seeking a seasoned Customer Success Manager to join our team at Monte Carlo, the data reliability company. As a Customer Success Manager, you will play a critical role in driving adoption and growth across our existing customer base.

Key Responsibilities:

  1. Drive Customer Success: Proactively drive activities to ensure scope and quality of goals are achieved, and identify new use cases per account to ensure adoption of best practices by the customer.
  2. Expand Customer Relationships: Take a proactive approach to expansion opportunities and openly ask discovery questions frequently across different stakeholders to build strong relationships and create mutual trust.
  3. Grow Revenue: Successfully carry out the full-sales cycle for any growth opportunities in existing customer accounts, including expansion and renewal negotiations.
  4. Advise Customers: Act as an advisor to customers to ensure they are leveraging Monte Carlo effectively to drive greater value realization.
  5. Monitor and Analyze: Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
  6. Develop Solutions: Identify trends for common customer challenges or behaviors and actively develop ways to address them at scale.
  7. Collaborate Cross-Functionally: Collaborate cross-functionally across internal Monte Carlo teams (Support, Product, Finance, and Marketing) to drive customer success.

About You:

We are looking for a seasoned Customer Success Manager with strong communication skills and excellent attention to detail. You should be motivated by building long-term and long-lasting relationships with technical data partners, driven by the opportunity to make a visible impact with your work, and customer-minded, always aiming to provide the most value possible in every interaction.

About Monte Carlo:

As businesses increasingly rely on data to power digital products and drive better decision-making, it's mission-critical that this data is accurate and reliable. Monte Carlo is the creator of the industry's first end-to-end Data Observability platform, named an Inc. Best Workplace for 2024, a DBTA Readers Choice for Best Data Observability Solution for 2024, a G2 Best Product for 2023, and the 'New Relic for data' by Forbes.


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