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Conference and Events Planning Assistant Manager
hace 2 meses
Job Summary
The Conference and Events Planning Assistant Manager is a key role within the Accor Hotels team, responsible for supporting the planning, coordination, and execution of conferences and events. This position involves managing various logistical elements, ensuring client satisfaction, and contributing to the overall success of each event.
Main Responsibilities
- Organize and manage conference events from confirmation to post-event follow-up, ensuring seamless execution and client satisfaction.
- Collaborate with the Conference Events Planning Manager to support, guide, and train colleagues within the team, promoting a culture of excellence and teamwork.
- Develop and manage event timelines, schedules, and checklists to ensure all tasks are completed on time, meeting the highest standards of quality and professionalism.
- Assist in post-event evaluations, gathering feedback and preparing reports to assess event success and areas for improvement, driving continuous improvement and growth.
- Develop and maintain successful professional relationships with clients, ensuring effective and timely communication, and delivering exceptional customer service.
- Prepare and manage event planning documents, including Request for Information, Event Orders, Invoices, and Floorplans, ensuring accuracy and attention to detail.
- Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event, maintaining financial accuracy and transparency.
- Coordinate between Conference Events and operational departments to ensure preparations for conferences have been made, ensuring a seamless and efficient experience for clients and staff.
- Coordinate and host site inspections, pre-conference meetings, and post-conference reviews with clients, demonstrating exceptional hospitality and customer service skills.
Requirements
- Qualification in Event Planning, Hospitality Management, or a related field, desirable.
- Proven experience in event planning or coordination, with a strong track record of delivering successful events.
- Adaptable and a quick thinker with problem-solving skills, who proactively looks to assist where possible, demonstrating a customer-focused approach.
- Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously, meeting deadlines and delivering results.
- Excellent communication and interpersonal skills, with a customer-focused approach, ensuring effective collaboration and teamwork.
- Proficiency in event management software and Microsoft Office Suite, including DELPHI and OPERA, desirable.
- Strong problem-solving skills and the ability to remain calm under pressure, demonstrating a high level of professionalism and composure.
Benefits and Perks
- On-site car park while on duty.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- Reward and recognition programs.
- Mentoring and career development alongside experienced and dedicated professionals.
- Global discounts on hotel accommodation, Food and Beverage, including special rates with our partnership brands such as Europcar.
