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IT Support Specialist for a Multinational Retail Chain

hace 2 meses

Barcelona, Barcelona, España Blu Selection A tiempo completo

About the Role:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Blu Selection. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Resolve IT-related issues for clients in a timely and professional manner
  • Provide technical support via various communication channels, including email and phone
  • Document all interactions and issues in our ticketing system
  • Escalate complex issues to the relevant teams for further assistance
  • Continuously monitor and improve customer satisfaction levels
  • Collaborate with internal teams to ensure seamless communication and issue resolution

Requirements:

  • Fluency in Dutch and English
  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork skills
  • Reliability and punctuality
  • Ability to work in a fast-paced environment
  • Passport and relevant documentation

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a global company
  • Professional development and growth opportunities
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Us:

Blu Selection is a leading provider of IT Consultancy services, operating across Europe, South Africa, Asia, and the Americas. We offer a range of services, including IT support, infrastructure operations, and group service desks. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.